let me start by saying i hate my DSL service provider right now. (globelines, if you're wondering). i am so annoyed in fact that i could not find the words to express what i am feeling right now so let me just give you a timeline
last week of september. realizing i still haven't received my subscription bill, i phoned their hotline to have it sent by fax. they said i should monitor within 24 hours and i should receive it already.
october 1. still no bill on our office fax machine
october 5. was supposed to work from home only to discover that my logon is being denied. called Globe and they told me that my account has been deactivated due to the overdue bill. pissed off but tried to be nice to the call agent just the same, gave my feedback that they should have informed me that my account will be disconnected. the answer i got? that they reminded me last september 8. that's a f*cking month ago! again, i requested for them to fax the bill to me and they advised me to wait for it in 24 hours.
october 6. still no bill. i called the hotline again to try having it sent to an alternate fax number. and another 24 hours. then i decided not to wait for the bill and just settle it. called them to reactivate my account and they told me to wait for 24 hours. again.
october 7. woke up expecting the best as i needed to do weekend work from home. but no, my account is still inactive. no choice, off to the office for me. went home at night to check and it's still inactive. called them just for the heck of it. so much for the 24 hour guarantee.
october 8. i woke up counting. it's been 42 hours since i paid the overdue amount and have asked Globe to reactivate my account and still, my access is failing. so it's office on a gloomy sunday morning for me.
i just want to thank Globe for the following:
> decreasing my bandwidth without informing me (oh yeah, didn't think we'd notice it, Globe, huh?)
> for the longest wait time to get entertained by a call agent (proof: you're playing Josh Groban's album and i've already heard Broken Vow twice before someone answered)
> for altering my neural network; i now associate Josh Groban with bad customer service, thanks to you.
> for making me spend my weekend alone on an empty office floor even after i've shelled out the payment
> for having a call agent (yes just one, i remember you) who didn't seem to want to listen or just didn't know how to handle my feedback.
> and finally, for making me part of the demographic which shares their bad customer service experiences to the entire world.
there comes a time when sorry for the inconvenience just doesn't make it.
